At PromIQ, we are committed to delivering high-quality website development services and digital add-ons. Our Refund Policy is designed to be clear, fair, and transparent to protect both our clients and our business.

1. Eligibility for Refunds

• Clients may request a partial refund if they choose to cancel their order before we have started work on the project.

• Once work has commenced (including research, design, development, or any service-related activity), no refunds will be provided.

• In the rare case where we are unable to deliver the services as agreed upon, a full or partial refund may be issued, depending on the work completed.

2. Conditions for Refunds

To qualify for a refund:

• The client must notify us of the cancellation before the project work has started.

• The services must not have been partially or fully rendered at the time of cancellation.

• Requests for refunds must be made via the official communication channels (registered email ID or our support form).

3. Refund Process

• Approved refunds will be processed via the same payment method used during the initial transaction (e.g., UPI, credit/debit card, bank transfer).

• Refunds will be processed within 5–7 business days after approval.

4. Important Notes

• No refunds will be granted for “change of mind” or “no longer needed” reasons after work has started.

• Custom or personalized development services are non-refundable once initiated.

• We reserve the right to evaluate refund requests on a case-by-case basis.

5. Need Help?

If you have questions regarding your order or wish to discuss a refund, please contact us at:
✉️ support@promiq.in